Deactivate homeaway assist on my phone. If its not right skip down to the general troubleshooting.
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Nest home away not working iphone. Tap on the toggle switch that appears. Log my partners account out from all devices restart those devices in this case its just her phone and have her log in to nest from a desktop. Make sure that background app refresh is enabled and switched on for the nest app. Tap on use phone location. In fact if you arent specifically using the. Come august those with nest devices may find that they cant be controlled anymore and that creating connections or smart scenes arent possible.
Switch the status manually from home to away and check whether it updates ok. Homeaway assist not working on thermostat i installed a 3rd gen thermostat on friday. Start by opening up the nest app on your phone and tapping on the settings gear icon in the top right corner of the screen. A new screen will pop up. If you have an iphone x or later or an. Check to see if homeaway assist is reporting whether youre home or away correctly.
Log in on her phone and check whether the status is still away. Tap on ok at the bottom. Go to homeaway assist settings in the nest app. The nest app needs this feature turned on for homeaway assist to work. Tap on what decides if youre home. Ive gone to work the past two days and although i have homeaway assist turned on and connected to my phone it is now over two hours since i left my house and my thermostat is still in home mode.